Front Office Customer Service Representative

Responsibilities: * Answer phones, Schedule service calls, and debrief with technicians.
* Dispatch technicians to service calls * Prioritize calls according to customer and/or operational need.
* Contact customers if there is a delay in their scheduled time.
* Conduct outbound calls to customers to provide assistance and support * Maintain accurate and detailed records of customer interactions * Analyze customer needs and provide appropriate solutions * Collaborate with team members to ensure customer satisfaction * Perform administrative duties to assist with the overall efficiency of the operation * Follow company policies and procedures in all customer interactions * Outbound Calls to Customers * Maintain Club Memberships * Perform other duties as assigned.
Skills: - Excellent verbal and written communication skills -HVAC Office Experience preferred but not required.
- Strong problem-solving and analytical abilities - Ability to empathize with customers and provide exceptional service - Proficient in using computer systems and software applications - Ability to multitask and prioritize tasks effectively As a Customer Service Representative, you will play a crucial role in providing excellent customer service and support.
Your responsibilities will include conducting outbound calls, analyzing customer needs, and ensuring customer satisfaction.
To succeed in this role, you should have excellent communication skills, strong problem-solving abilities, and the ability to empathize with customers.
Proficiency in using computer systems and software applications is also required.
If you are a dedicated individual who enjoys helping others, we would love to hear from you.
Apply now to join our team as a Customer Service Representative! Job Type: Full-time Pay: From $13.
00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * On-the-job training * Paid time off * Vision insurance Experience level: * 1 year Shift: * 8 hour shift Weekly day range: * Monday to Friday * No weekends Work setting: * In-person * Office Ability to Commute: * Wiggins, MS 39577 (Required) Work Location: In person