Patient Concierge/Front Office

Serene Oral Surgery is a leading-edge, technology-based oral surgery center in Hattiesburg, MS.
The patient concierge is a first point of contact with patients, ensuring a compassionate and impressive patient experience.
*Duties and Responsibilities* * Greet and check-in patients upon arrival * Answer phones and email * Open mail and distribute * Collaborate with clinical staff about schedules, patients and any changes * Resolve scheduling conflicts as they occur * Communicate directly with patients to quickly resolve issues and answer questions * Assist patients with using their patient portal * Provide support to business office and clinical staff as needed * Maintain common areas * Verify vendor and visitor sign in *Qualifications* * High school diploma or equivalent; associate or bachelor’s degree preferred * Minimum 2-3 years customer service experience, dental or medical office setting preferred * Proficient in dental terminology, preferred * Professional presence * Professional phone etiquette * Strong communication skills, both written and verbal * Excellent customer service skills * Keen attention to detail with high degree of accuracy * Able to perform multiple tasks simultaneously * Ability to prioritize to meet deadlines * Self-starter with excellent follow up and follow through * Ability to creatively and quickly solve problems * Advanced computer and office skills, including the use of scanners, printers, cloud-based claim submissions Job Type: Full-time Pay: $14.
00 - $17.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Retirement plan * Uniform allowance * Vision insurance Healthcare setting: * Clinic * Dental office * Outpatient * Private practice Medical specialties: * Surgery Schedule: * Monday to Friday Education: * High school or equivalent (Required) Experience: * Customer service: 3 years (Required) * Front desk: 2 years (Required) Work Location: In person