Posted : Tuesday, November 07, 2023 03:50 AM
Position Overview
The Customer Service Representative is a clinic-based position.
The Customer Service Representative works from the clinic reception desk, and attends to patient needs, ensuring the customer experience is excellent in all aspects.
The Customer Service Representative will coordinate the patient's clinical experience and ensure that the front desk operations run smoothly.
Scope of Responsibilities
Model the TrustCare Health values of compassion, accountability, respect, and efficiency at all times and with every interaction both internal and external stakeholders
Warmly welcome and greet patients and visitors
Register patients according to established protocols
Assist patients with completing any necessary forms
Ensure patient information is accurate and up to date including insurance billing information
Maintain and manages patient records while following HIPAA guidelines
Manage incoming calls
Collect patient co-pays, deductibles, and past balances
Ensures the clinic reception area is well maintained, including the patient waiting areas and restrooms.
Safeguard patient privacy and confidentiality at all times
Complete other clerical duties as assigned
Provides a warm welcome and thankful exit to patients
Politely calls patients by their name
Inquiries if all aspects of the patients visit exceeded expectations and notes any deficiencies for forwarding to the Customer Service Manager for service recover action
Competencies
Strong communication skills
Problem resolution
Results driven
Customer service skills
Commitment to maintaining confidentiality
Detail oriented
Strong organizational skills; ability to multi-task
Minimum Qualifications
High school diploma or equivalent
Two years of customer service experience
Position Details:
Full-time
Non-Exempt
Hours of Work – Rotating schedule – 12-hour shifts
Work Environment – This position operates in a clinic setting and requires use of standard office equipment.
Work is primarily sedentary in nature.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required for this position.
Duties, activities, and responsibilities may change at any time with or without notice.
EEO Statement
TrustCare Health is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees
• Phone : NA
• Location : Hattiesburg,Mississippi,39402,United States, Hattiesburg, MS
• Post ID: 9070572616
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