Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Manager.
As the Front Desk Manager, you will be responsible for ensuring exceptional guest experiences and efficient front desk operations.
This is a key leadership role within our hotel, and we are looking for someone who is passionate about hospitality and dedicated to providing outstanding service.
Duties:
- \*\*\*\*\*\*\*This Job is Primarily working evening shifts!\*\*\*\*\*
- OnQ experience is necessary.
- Oversee the daily operations of the front desk, including check-in/check-out procedures, guest services, and reservations
- Train, supervise, and support front desk staff to ensure excellent customer service
- Handle guest inquiries, concerns, and complaints in a professional and timely manner
- Maintain accurate records of room availability, rates, and guest accounts
- Coordinate with housekeeping and maintenance departments to ensure rooms are clean and well-maintained
- Manage the night audit process to ensure accurate financial reporting
- Monitor and respond to online reviews and feedback from guests
- Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and staff
Skills:
- Strong guest relations skills with a focus on providing exceptional customer service
- Experience working in a hospitality or front desk role
- Knowledge of hotel management systems and phone systems
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus
- Strong problem-solving skills with the ability to think quickly on your feet
We offer competitive pay based on experience along with benefits such as health insurance, paid time off, and opportunities for career advancement.
If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Job Type: Full-time
Pay: From $15.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Day shift
* Evenings as needed
* Evening shift
* Night shift
* On call
* Weekends as needed
Work setting:
* In-person
Ability to Relocate:
* Hattiesburg, MS 39402: Relocate before starting work (Required)
Work Location: In person
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