Loan Servicing Customer Service Representative

Thank you for your interest in a career at Regions.
At Regions, we believe associates deserve more than just a job.
We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities.
If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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Job Description: At Regions, the Loan Servicing Customer Service Representative responds to customer's inquiries or complaints regarding Loan Servicing products or services.
Primary Responsibilities Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction Works with either close supervision or under clearly defined procedures May make periodic calls to existing customers to determine satisfaction with the company, products, and services This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
Requirements High School Diploma or GED Applicants will be expected to pass any assessment associated with the position Preferences One (1) year of customer service or related experience Skills and Competencies Ability to work in a fast-paced environment Basic computer skills Excellent customer service skills Good verbal and written communication skills This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.
Work location: 5214 Lincoln Rd.
Ext.
Hattiesburg MS Training: Monday-Friday 7:30am-4:30pm CST (3 months) Following training: Must be able to work 40 hours Monday-Friday anytime between 7am-6pm (CST).
Shifts will be assigned based on business needs.
Position Type Full time Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates .
Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.
To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.
regions.
com/welcometour/benefits.
rf Location Details Hattiesburg Mortgage Ops Location: Hattiesburg, Mississippi Bring Your Whole Self to Work We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer.
More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting.
Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.